Question 1

What is Floxo?

Accepted Answer

Floxo is a 24/7 AI intake agent built for law firms. It answers calls and messages, asks your intake questions, qualifies the matter, books the consultation, alerts your team, and syncs a clean record to your CRM. Voice and text intake run in one system.

Question 2

Which law firms does Floxo work with?

Accepted Answer

Floxo works with firms across practice areas, including personal injury, family, immigration, criminal defense, employment, estate planning, and business law. Each firm gets its own intake scripts, qualification rules, and routing.

Question 3

Do we need technical staff to run it?

Accepted Answer

No. We handle setup, integrations, and training. Your team uses a simple dashboard for transcripts, leads, and handoffs. There is nothing to install or maintain on your side.

Question 4

How fast can we go live?

Accepted Answer

Most firms go live within days of the intake audit. We configure your scripts, connect your calendar and CRM, test with real scenarios, and train your team before launch. Complex integrations may take a little longer, but you get a clear timeline up front.

Question 5

Will it sound like a robot?

Accepted Answer

No. Floxo uses natural voice models and your firm's intake language. You hear a live demo before committing, and we tune the script and voice until it represents your firm well.

Question 6

What happens after hours or when your team is busy?

Accepted Answer

Floxo answers every call and message 24/7, including nights, weekends, and holidays. It qualifies the matter and books the consultation, so after-hours leads are captured instead of sent to voicemail.

Question 7

Can it transfer a caller to a human?

Accepted Answer

Yes. When a caller asks for a person or the matter needs immediate attention, Floxo transfers the call to your team with the transcript and context attached. Your team picks up already knowing who is calling and why.

Question 8

Does it handle Spanish or other languages?

Accepted Answer

Yes. Bilingual and multilingual intake is available. We configure the languages your callers actually use and route them appropriately.

Question 9

How does it qualify a case?

Accepted Answer

Floxo asks the intake questions your firm defines, such as incident type, date, location, injuries, insurance, and urgency. It scores the lead against your rules and routes hot matters to your team first.

Question 10

What happens to leads that are not ready to book?

Accepted Answer

Floxo can send follow-up messages, answer common questions, and check back later. Leads stay in your CRM with the full conversation, so nothing is lost when they are ready to move forward.

Question 11

Does it work with Clio, Filevine, MyCase, or Smokeball?

Accepted Answer

Yes. We connect to the major case management and CRM tools law firms use, including Clio, Filevine, MyCase, Smokeball, Lawmatics, and HubSpot. If you use something else, we can usually build the connection.

Question 12

Can it book directly on our calendar?

Accepted Answer

Yes. Floxo checks availability and books the consultation on your team's calendar, then sends confirmations and reminders. You control which matters go to which calendar.

Question 13

Where do transcripts and recordings go?

Accepted Answer

Every conversation is logged with a transcript and recording where permitted. Records sync to your CRM or case management system, and your team can review them in the Floxo dashboard.

Question 14

Is Floxo secure?

Accepted Answer

Yes. Calls, messages, and transcripts move over encrypted connections and are stored with access controls. We do not sell or repurpose client data, and every conversation includes a transcript for human oversight.

Question 15

Is it compliant with legal ethics rules and TCPA?

Accepted Answer

Floxo is configured with consent capture, disclosure language, and messaging flows designed to support your firm's compliance process. It is not a substitute for your firm's legal or ethical obligations, and we recommend reviewing scripts with your compliance contact.

Question 16

Do you train AI on our client data?

Accepted Answer

No. Your client data is used to run your intake, not to train shared models. Access is limited to the people who need it, and records remain under your control.

Question 17

How much does Floxo cost?

Accepted Answer

Pricing is custom to your firm based on call and message volume, practice areas, and integrations. Book a 15-minute demo and we will scope it for your firm and send a clear quote before anything starts.

Question 18

Is there a long-term contract?

Accepted Answer

No long-term contract is required to start. We agree on scope, pricing, and timeline before launch, and you can discuss terms during the demo.

Answers to Your Intake Questions

Getting Started

Intake & Coverage

Integrations

Security & Compliance

Pricing

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