They text. You answer in seconds.
Floxo replies to SMS and website chat instantly, qualifies the matter, answers common questions, and books the consultation. Text and voice share one intake system, so no lead gets lost between channels.
Meet leads where they already are
Most people would rather text than call. Floxo makes sure a text never sits unanswered.
SMS
A potential client texts your firm and gets a real reply in seconds, not an autoresponder that says someone will be in touch.
Website chat
Visitors on your site can ask about their matter and book a consultation without leaving the page.
Missed-call text-back
When a call cannot be answered, Floxo texts the caller immediately to keep the conversation alive.
Form follow-up
Web form submissions trigger a text conversation that qualifies the lead and moves it toward a booking.
A conversation, not a form
Floxo asks, listens, and follows up the way a good intake coordinator would.
Replies in seconds
Most people expect a response within minutes. Floxo answers instantly, including nights and weekends.
Qualifies by conversation
The same intake questions as voice, asked naturally over text, with follow-ups when an answer is vague.
Answers common questions
Fees, process, location, hours, and what to bring. Firm-approved answers, not guesses.
Books the consultation
Floxo shares available times, books the consult, and confirms by text.
Follows up automatically
If a lead goes quiet, Floxo follows up on your schedule with a firm-approved message.
One record with voice
Text and voice share the same contact, matter, transcript, score, and CRM sync.
What a text conversation looks like
Fast, clear, and always moving toward a booked consultation.
Message arrives
SMS, web chat, missed-call text-back, or a form submission lands in Floxo.
Floxo introduces itself
The reply identifies the firm and the virtual assistant, and captures consent for text communication.
The matter is qualified
Floxo asks your intake questions, answers common questions, and scores the lead.
Consult booked or team alerted
Qualified leads book directly. Urgent or complex matters are flagged to your team with the full thread.
CRM updated
Contact, matter, score, source, consent, and transcript sync to your case management system.
Lead
Hi, do you handle slip and fall cases? I fell at a store last week.Floxo
Hi, thanks for reaching out. This is the virtual assistant for Hartwell & Associates. Yes, the firm handles slip and fall matters. Were you injured, and did you receive medical care?Lead
Yes, my wrist is sprained. I went to the ER the same day.Floxo
I'm sorry that happened. The firm offers a free consultation. I have tomorrow at 2:00 or Thursday at 11:00. Which works better?Lead
Tomorrow at 2 works.Illustrative script. Questions, consent language, and answers are approved by your firm.
One inbox, full context
Voice and text land in the same place. Your team sees the thread, the qualification, and the booking before stepping in.
Voice intakeEvery text becomes a clean record
Floxo syncs the conversation and intake data to the systems your team already uses.
Text intake questions
Is text intake compliant?
Floxo captures consent, honors opt-outs, and logs the full thread. Text communication rules vary by jurisdiction and practice area, so your firm and counsel should approve the scripts and consent language before launch.
Can a person take over a conversation?
Yes. Your team can jump into any thread from the dashboard. Floxo stops replying the moment a person takes over.
Does it replace our website chat widget?
It can. Floxo can power your site chat or work alongside your existing widget. We will map the channels you already use during setup.
What if the lead stops responding?
Floxo can send scheduled, firm-approved follow-ups and stop after a set number of attempts or an opt-out.
Does text intake share data with voice intake?
Yes. Voice and text are one system. A caller who follows up by text keeps the same contact record, matter details, and history.
How is pricing determined?
Pricing is scoped to your message volume, channels, practice areas, and integrations. Book a demo and we will send a clear quote before anything starts.
See text intake on your own scenario
Book a 15-minute demo and we will run a live text conversation, then show the qualification, booking, and CRM sync.